Orders and dispatch

We aim to pack and dispatch in-stock orders within 3 working days of receiving them. Custom orders take longer, and we'll let you know timing when we confirm your order. Should any delays occur, we will promptly notify you and work to resolve the issue as efficiently as possible.

If an item is out of stock

If an item you've purchased is out of stock, we will notify you promptly with the option of a refund, an exchange or an estimated production timeline. Ordering a collection piece that is out of stock is not a custom order.

Cancellations

Orders may be cancelled and refunded before they ship.

Custom orders

A custom order is a piece made specially for you that isn't part of our collection, or an existing piece that has been changed, for example by engraving, a new size or colour, or a new design.

You can cancel a custom order before we start work. Once work has started, including making a mould or casting your pieces, we can't cancel or refund the work already done.

Because custom pieces are made specially for you, they can't be returned for change of mind. If a custom piece arrives faulty or not as described, we'll make it right.

Invoices

We do not include printed invoices with our deliveries. Invoices are emailed to customers when their order is fulfilled.

International orders

International orders are arranged by email. They may be subject to customs duties, taxes and handling fees in the destination country, which are the responsibility of the customer. Import rules change often and can affect delivery times. If a parcel is refused or can't be delivered, return shipping and any fees charged are the customer's cost.

Returns and your rights

For returns and exchanges, see our Shipping + returns page. Nothing in these terms limits your rights under the Australian Consumer Law.

Questions

If you have any questions about your order, email us at hello@morphandmould.com.au.